Shipping & Delivery

Accepted Payment Methods

PayPal
Debit Card
Credit Card

Purchases from doggiesolutions.co.uk can only be made by those persons over the age of 18. If we discover that an order has been placed by a person under this age, we reserve the right to cancel the order and refund any payments made.

Security

Because Internet security is so important to Doggiesolutions.co.uk and our customers, our online shop uses the PayPal payment Gateway facility provided by PayPal© (www.PayPal.com). We (doggiesolutions.co.uk) do not, therefore, store records of credit/debit card details as all transactions are processed by the secure systems at PayPal©. We accept payment using the following credit or debit cards: VISA, VISA Delta, VISA Electron, MasterCard, Maestro, and Solo.

Order Processing

When you place your order online, further to payment clearance you will receive your products via post to the delivery address given.

*Orders placed before 1:30pm*
Monday - Friday	Processed Same Day
*Orders placed after 1:30pm*
Monday - Thursday	Processed Next Working Day
*Orders placed after 1:30pm* *Friday*
Friday - Sunday	Processed Monday Morning

All postage and packaging charges for delivery are charged per order, not per item.

What should you do if your order does not arrive by the estimated delivery date?

We always try to ensure that your order is delivered on time, however once the order has been dispatched from our warehouse, sometimes delivery can be delayed. If your order has not arrived after 15 working days - please get in touch with our Customer Service Team for assistance.

What should you do if your order arrives damaged?

When preparing your order for dispatch we always do what we can to ensure that your order is safely packaged, if you find any of your order is damaged on delivery - please contact our Customer Service Team as soon as the item arrives and within 3 days quoting your email address, order number and damaged item(s).

What should you do if items are missing from your order?

When preparing your order for dispatch we always double check orders before posting to ensure all items are picked and packed. If for some reason you find your order is missing an item(s) on delivery - please get in touch with us our Customer Service Team as soon as possible and within 3 days of delivery quoting your email address, order number and missing item(s).

Shipping Methods

We currently only Ship within the UK.

Hermes
DPD

Estimated Delivery Times:

2-3 Day Service	£4.99
2-3 Day Service	Free on orders over £45
Next Day DPD Shipping	£5.99

*All postage and packaging charges for delivery are charged per order, not per item.